Privacy Policy

1. Who We Are

Green Hills Hotel & Resort (“Green Hills”, “we”, “us”, “our”) is a community-focused hospitality enterprise established in 2021, operating at Mata Mualtam, NH-102B, Lamka, Manipur – 795128, India, and at Sinzawl (Near Khuanggin), NH-102B, Manipur. Our proprietor is Liana Nunthuk.

GSTIN: 14ANOPN0120D1ZL · FSSAI License No.: 11623004000016

We operate this website at greenhills-agro.vercel.app and related digital platforms.

2. Information We Collect

2.1 Information You Provide

• Full name and contact details (phone number, email address)
• Booking preferences, preferred dates, and service enquiries
• Messages and communications submitted through our contact form
• WhatsApp communications initiated by you

2.2 Information Collected Automatically

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Cookies set by third-party services (Google Maps, Google Fonts)

2.3 Information from Third Parties

• Reviews and ratings submitted on Google Maps, JustDial, Facebook, or Instagram
• Social media interactions with our pages (@green.hills.resort)

3. How We Use Your Information

• To process and respond to booking enquiries and reservations
• To communicate with you regarding your stay, services, or events
• To send confirmations, reminders, and relevant updates
• To improve our services and website experience
• To comply with applicable Indian laws and regulations
• To protect the safety and security of our guests and staff

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following bases:

• Consent: When you voluntarily submit information through our contact form or WhatsApp
• Legitimate Use: For fulfilling bookings and service contracts
• Legal Obligation: Where required by Indian law, including tax and regulatory compliance

5. Data Sharing

We may share your information with:

• Service providers — email and messaging platforms used to respond to your enquiries
• Government authorities — when required by law, court order, or regulatory requirement
• Payment processors — only when payment services are activated (no payment processing currently on this website)

6. Cookies

Our website uses cookies through embedded third-party services including Google Maps and Google Fonts. These cookies help deliver maps, directions, and typography. By using our website, you consent to the use of these cookies.

You may disable cookies in your browser settings, however this may affect the functionality of the Google Maps feature on our site.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Indian laws. Enquiry data is typically retained for a period of 2 years.

8. Your Rights Under DPDP Act 2023

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access information about your personal data being processed
• Correct inaccurate or incomplete personal data
• Erase your personal data (right to be forgotten)
• Withdraw consent at any time
• Nominate another individual to exercise rights on your behalf
• File a complaint with the Data Protection Board of India

To exercise any of these rights, contact us at greenhillslamka@gmail.com.

9. Security

We implement reasonable security practices and procedures as required under Rule 8 of the IT (SPDI) Rules, 2011 to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Children's Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after such changes constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with the IT Act, 2000 and IT Rules, 2011, the name and contact details of our Grievance Officer are: